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Lack of trust is the biggest barrier to tech growth in 2017

That iPhone in your pocket or purse brings you the outside world in a convenient and powerful tiny package. It also allows the rest of the world right inside yours at the same time.

Tech industry leaders gathereIn 2017 the job market will continue to improve causing both job seekers and employees to have more leverage, which will cause salaries to increase and employers to invest more job advertising, staffing firms and employee benefits.

The major economic and business themes over the past year have been focused on the war for talent, creating an employment experience for job seekers and candidates, overtime and compensation, the end of the annual performance review, the continued skills and leadership gap, the rise of Generation Z and the shift to the on-demand workforce.

These trends have all impacted how companies recruit, retain, train and structure their workforce for the future.

 

1.   Companies focus on improving their candidate and employee experiences. 

Companies have always created marketing experiences for customers, and prospects, in order to delight them, increase loyalty and grow their revenues. Next year, you will see the walls come down between your HR, Marketing and customer service departments in order to develop experiences for both candidates and employees. A recent study found that nearly 60% of job seekers have had a poor candidate experience and 72% of them have shared their experience on an online employer review site such as Glassdoor.com. When employers don't notify candidates of their application status, they are discouraged from ever applying for another job at that company again, which limits their future talent pool. Furthermore, a bad candidate experience can turn away customers who may be your candidates, thus resulting in a loss of potential revenue. Virgin, for instance, created a new candidate experience for the thousands of people they are unable to hire out of the 150,000 applications they receive annually, and have created a new seven million dollar revenue stream by creating a better experience for them. Aside from candidates, employee retention and engagement have become some of HR's top issues as top talent has numerous employment options and productivity is key to growth. In another study, it was discovered that 83% of HR said that "employee experience" is either important or very important to their organizations success, and in order to enhance the experience, they are investing more in training (56%), improving their work space (51%) and giving more rewards (47%). IBM has used people analytics to predict retention risk for employees in key job roles, and notifies managers so they can prevent them from quitting, which has saved the company over $130 million dollars.

 

2.   The blended workforce is on the rise.

In the past five years, the gig economy has become a major trend impacting the global workforce, and has created a new kind of diversity, with full-time permanent employees working side-by-side with freelancers. A study exploring the gig economy found that 93% of companies already identify the blended workforce as they’re seeing freelance workers teaming up with employees to work on projects together. In addition, the top reason why outperforming employers are benefiting from the blended workforce is "more flexible teaming". At the SHRM 2016 Annual Conference in Washington DC, Henry Jackson, the President of SHRM, noted that the "rise of freelance workers" was one of the top five biggest employment trends. Multiple studies from Intuit to The Freelancer's Union predict that at least 40% of the workforce will be freelancers in the next few years. As more companies hire on-demand to solve key problems and cut costs by removing healthcare coverage, and other employee benefits, more freelancers and full-time workers will need to work together. With many freelancers working at remote offices, the ability to manage without borders is going to become critical skills globally.

 

3.   Millennials meet Generation Z in the workplace.

2016 marks the first year that gen Z is in the workplace, while a third of millennials are in management roles, some of whom have direct reports. 2017 will mark the first full year that gen Z will be settled into the workplace, with a new outlook on business, new demands and widening the technology gap even more between younger and older workers. A new study found that 78% of gen Zs and millennials said that their expectations of their current workplace have been met, and their education actually did prepare them for the working world. A different study found that 36% of millennials have a manager title or above yet the Harvard Business Review found that only 7% of companies have accelerated leadership programs to nurture them. Just like with all generations studied, millennials negatively stereotype gen Zs as being lazy, which will cause some friction. Both generations will continue to put pressures on companies to transform the office, reward employees, embrace flexibility, and align the companies interests with a cause.

 

4.   Augmented and virtual reality revolutionize recruiting and training. 

While there has been a lot of hype around new forms of reality in 2016, companies are going to take it a lot more serious in 2017 as new equipment, programs and use cases surface. Virtual reality hardware revenue is set to reach over eight billion in the next two years and the amount of money invested will be over four hundred million with 25 million users by that time. In addition, with Facebook's acquisition of Oculus, Apple's patent on a 3D display system and the current success of Pokémon GO's augmented reality app, there is no doubt that 2017 will be a massive year for these technologies. We've found that one-fourth of gen Z and millennials want their companies to incorporate virtual reality into the workplace and I predict that this will increase next year as more adopt VR consumer technology. The technology that employees are experiencing outside of work will naturally influence them to desire the same tech at the office. Virtual and augmented reality can help close the experience gap for job seekers and allow employee training to be more engaging, less expensive and free of distractions. For instance, The British Army is already using VR in their recruitment process, General Mills has a virtual reality tour of their offices and GE implements VR at career fairs where students wear headsets to explore their oil-and-gas recovery machines.

 

5.   The war for talent heats up as the employer and employee contract continues to evolve. 

The average tenure for employees, regardless of age is a mere 4.6 years in the United States and based on numerous studies we've conducted, millennials leave after two years. Employers have recognized that there is no lifetime employment contract and some companies have incorporate strategies from the book "The Alliance" as they implement "tours of duty" to appease employees. Through hardware, including smartphones and wearables, and social networking sites, talent is more freely available and talent has more opportunities to choose from. Seventy-six percent of full-time workers are either actively looking for a job or open to new opportunities and 48% of employers are unable to fill their job vacancies because of the skills gap and high attrition rates. With all of this competition for talent, an entire 90% of employers anticipate more competition for talent, especially in emerging markets such as India, North America and Asia. This is why you will see an even greater emphasis on the employee experience in 2017 because companies are being forced to focus more on corporate culture and values than pay in order to retain employees.

 

Source: Forbes, 2016

 

d last week at CES to discuss how to better assure an increasingly nervous public that data collected from all manner of devices will not be used for the wrong purpose or end up in the wrong hands.

“Once they violate that trust with people, with individuals, they’re screwed,” said Jonathan Kim, president of Aicon, a company attempting to narrow the gap between future societal needs and early childhood education. “Regulations will not control the situation.”

Recent information from the Pew Research Center shows that in 2016, 68 percent of adults in the United States own a smartphone — a staggering jump from 35 percent ownership in 2011. That includes 86 percent of young people ages 18-29 and 83 percent of people ages 30-49.

The 2016 MEF Global Consumer Trust Report surveyed 5,000 mobile users worldwide and concluded that “a lack of trust remains the single biggest barrier to growth.” Among mobile users, 36 percent of people said the main reason they don’t download or use more mobile apps or services is because they don’t want to give up personal information. In fact, 52 percent of people reported deleting at least one app that caused them concern about the privacy of their information.

In the United States, 53 percent of mobile users said they do not want to share personal information but realize that in order to use certain apps, they have no choice. That group grew by a quarter from last year.

Panelists compiled a set of potential best practices that includes never collecting more information than you need and having consent to use it, being specific about what you are collecting and who’s doing it, and caring for your data as you would a financial asset.

Arthur Goldstuck, editor-in-chief of Gadget online magazine, presented a few more involved situations that could create a lack of trust among consumers:

The Swiss Federal Institute of Technology recently created a chip that can be used to detect an impending heart attack from inside the body. Once implanted, the chip can recognize a particular heart-attack enzyme, and then send a signal to the skin. The skin sends signal to your phone, which contacts a doctor. Could such a chip be hacked or used for a malicious purpose?

The rise of 3-D printing technology has advanced so far that food can be created from such a machine. Are you eating a real food product from nature or something assembled within a futuristic device?

Mastercard touts its Masterpass digital wallet, which can put credit card technology directly into your vehicle, allowing you to pay for gas and food at the touch of a screen in your vehicle. How safe is your financial information in this environment?

“When it comes to these sort of ethical questions, logic flies out the window,” Goldstuck said. “This has to be addressed.”

Nina Bhatia, managing director of Hive, a smart-home technology outfit, said that beyond obvious steps such as asking consumers to opt in to sharing their data and providing comprehensible terms and conditions, simply having a person they can reach to discuss potential related issues makes a difference in her company.

“I think consumers garner trust from things that are physical and human,” Bhatia said.

Bhatia also suggested her fellow industry leaders reach into their consumer base for guidance.

“Often what’s missing is a real consumer’s perspective,” Bhatia said.

 

Source: Adam Candee, 2017

Thursday Jan 12, 2017